Our Policies

Shipping Policy

  • Flat Rate Shipping: We offer a flat rate "Dispatch Fee" of $5.95 on all standard orders within the United States.

  • Free Shipping: All orders with a total value of $50.00 or more qualify for free standard shipping.

  • Production Timeline: Each item is custom-made to order. Your gear will typically enter the "Production Flow" and be printed within 1–3 business days. For delivery, allow 3-5 business days.

  • Fulfillment & Logistics: Our products are fulfilled and dispatched directly by our professional printing partners.

  • Transit Times: Once dispatched, delivery speed depends on the logistical distance between the manufacturing facility and your coordinates; please note that we cannot control transit delays once the carrier has accepted the package.

  • Speed: We prioritize efficiency to ensure your order is sent as quickly as possible following the production phase.

Return Policy

  • Manufacturing Defects: If your item arrives damaged or features a printing error caused by our supplier, you are eligible for a replacement or refund within 14 days of purchase.

  • Custom Production: Because every product is custom-printed specifically for your order, we generally cannot approve returns or exchanges for customer-related issues, such as ordering the incorrect size, color, or change of mind.

  • Support: We are committed to your satisfaction; if you have an issue with your gear, please contact our flight support team at support@aeronauticool.com. We are located in Roseland, New Jersey.

  • Verification: To expedite a claim for a damaged item, please include high-resolution photos of the defect in your initial email.

  • Final Authority: All return requests are subject to review to ensure they meet our quality and safety standards.

Privacy Policy

Click here to read our Privacy Policy

Terms of Service

Click here to read our Terms of Service

Frequently asked questions
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.